Roaming Internationally – Billed monthly
Where Can I Roam?
Almost anywhere in the world where you touch down, you can roam with Optus AutoRoam and your mobile phone.
Optus AutoRoam allows you to make and receive calls in over 170 countries as easily as if you were at home. Your mobile number stays the same, so that you know you can be contacted. And your call charges are billed back to your Optus account in Australian dollars, so there’s no confusion.
As an Optus Post-Paid customer, you can:
- SMS ‘A’ to 321 and VoiceMail will call you back (standard roaming charges apply) or
- Access VoiceMail by calling +61 4 1100 0321 (international
call charges apply)
- For general or billing enquiries while overseas, please call Optus Customer Care on +61 2 8082 5678. (50¢ per call). Optus Customer Care is open from 8am – 7pm (AEST) Mon to Fri and 9am – 5pm (AEST) on Saturdays.
- For faults with your mobile phone, you can call +61 2 8082 2642 for assistance. The Mobile Technical Support Center is open 24 hours a day, 7 days a week.
For your convenience, all your overseas charges are billed back to your Optus account in Australian dollars.
Is AutoRoam™ active on my account?
AutoRoam™ is not automatically activated on monthly-billed Mobile Plan accounts. To activate or deactivate international roaming free call 1503 from your Optus mobile phone before you leave Australia. The service is available 24x7.
Top tips for when you AutoRoam
- Note that all roaming charges are excluded from
the included value of your
plan and that there are charges for both making and receiving a call when you
use your mobile overseas - Ensure you’re connected to a preferred network to
enjoy discounted rates
when in the Bridge Alliance – see www.optus.com.au/bridgealliance
for more - To avoid accidental use and unnecessary roaming
charges, remember to lock
your mobile’s keypad after use - If you’re unsure what your charges are and need
help while you’re
travelling, please call Customer Care on +61 2 8082 5678 (50¢ per call)
How Much Does it Cost to AutoRoam Overseas?
When you make a call or send an SMS you will be charged the AutoRoam rate for the country you are in.
When someone calls you (from Australia or overseas), they will be charged their normal cost of a call to an Optus Mobile in Australia, and you will be charged at the zone rate for receiving the incoming call.
| Country Zone Rate Voice Calls | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 |
|---|---|---|---|---|---|
| To make voice calls to numbers within the same country* (National Call) | $0.65 | $1.30 | $1.65 | $1.90 | $2.10 |
| To make voice calls to numbers outside the country you are in* (International Call) | $1.40 | $2.35 | $3.50 | $5.80 | $6.60 |
| To receive voice calls* whilst roaming | $0.95 | $1.10 | $1.45 | $1.65 | $1.80 |
| To make video calls to numbers within the same country* (National Call) | $1.25 | $2.00 | $2.50 | $3.00 | $3.50 |
| To make video calls to numbers outside the country you are in* (International Call) | $2.75 | $3.30 | $4.75 | $5.95 | $6.75 |
| To receive video calls* | $1.00 | $1.25 | $1.50 | $1.75 | $2.00 |
| Flagfall (per outgoing voice and video call) | $0.40 | ||||
| To call Optus Customer Care whilst roaming +61 2 8082 5678 | $0.50 per call | ||||
| To send an SMS to an Australian number whilst roaming# | $0.55 roaming fee + standard SMS rate | ||||
| To send an SMS to a non-Australian number whilst roaming# | $0.55 roaming fee + standard International SMS rate | ||||
| To receive an SMS whilst roaming | $0.00 | ||||
| To send an MMS to an Australian number whilst roaming#^ | $0.55 roaming fee + standard MMS rate + $0.02 per KB/$20.48 per MB | ||||
| To send an MMS to a non-Australian number whilst roaming#^ | $0.55 roaming fee + standard International MMS rate + $0.02 per KB/$20.48 per MB | ||||
| To receive an MMS whilst roaming^ | $0.02 per KB/$20.48 per MB | ||||
| GPRS / 3G Data per KB^
(View
a full list of Optus roaming partner networks, and supported
services, including 3G & HSDPA) |
$0.02 per KB/$20.48 per MB | ||||
* Rates above are shown per minute and charged with
an initial increment of 60 seconds and subsequent increments per 30
seconds
# Rate includes a $0.50 roaming charge plus your standard SMS and MMS charge as
per your pricing plan
^ charged in 10 KB increments or part thereof All rates listed as in $AUD GST
does not apply to international roaming charges. (with the exception of the
standard SMS, MMS and international SMS and international MMS rates). 3G
Roaming requires compatible handsets/devices to use GPRS and 3G data. To make
and receive video calls, both calling and receiving parties require a 3G
handset and must be located in a 3G coverage area on a network that supports
video calling. For a list of networks that support 3G data and video calling,
please refer to www.optus.com.au/internationalmobile
Data Roaming
Browsing, downloading or emailing on your mobile outside Australia will
incur data roaming charges. Data roaming charges are $0.02 per KB or $20.48 per
MB. Data roaming usage is not included in a Mobile Internet Pack, monthly plan
allowance, Blackberry data packs or any other data packs.
Some smart phone handsets including Blackberry and iPhone have features called push or pull email. Push Email is when an email is sent to the handset automatically. Some services are also set up with Pull email in which the device will check via the Optus network if any emails are waiting to be received based on a set time frame i.e. once every 5 mins. Both push and pull email will incur data roaming charges.
Below are the steps to turn off the “fetch email” on iPhone:
iPhone Operating System 2.0: Settings - Fetch New Data - Set Push to OFF
iPhone Operating System 3.0: Settings - Email - Fetch New Data - Set Push to
OFF
Below are the steps to turn on/off the data roaming on iPhone:
Setting > General > Network > Data Roaming > ON/OFF
Below are the steps to turn off the data roaming on Blackberry Bold
1. Select: Manage Connections from the Blackberry Menu Page
2. Select: Mobile Network Options
3. Select: Data Services
4. Choose: Off or Off When Roaming
Please refer to the handset manual if you are using an older Blackberry
handset
Is GPRS Roaming Available in the Country I am Visiting?
Which zone will my roaming country be in?
Find the zone of your destination country in the table below and then refer to either the Voice or Video Country Zone Rate Table below to find out the rate for the zone you are roaming in.
| Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 |
|---|---|---|---|---|
| Bangladesh Cyprus Isle of Man Macau Norway |
Botswana Curacao & Bonaire East Timor Finland Georgia Ghana Greece Malaysia Oman Pakistan Singapore South Africa Taiwan Thailand Vietnam |
Algeria Austria Bahrain Brunei Costa Rica Denmark El Salvador † Faroe Islands Fiji France Gibraltar Guam & the Northern Marianas^ Hong Kong Iceland Iran Japan‡ Jersey Jordan Korea (South)‡ Laos Lebanon Liberia Liechtenstein Luxembourg Mauritania* Monaco Nauru Netherlands New Caledonia New Zealand Nigeria Puerto Rico^ Seychelles Slovak Republic Sudan Switzerland Tonga UK Uganda Uruguay USA^§ US Virgin Is^. Vanuatu Yemen |
Anguilla Antigua & Barbuda^ Aruba Barbados Belgium Bermuda^ Bolivia^ Bosnia Herzegovina Brazil Bulgaria Cambodia Canada^§ Cayman Is. Colombia^ Cook Islands Germany Grenada Guatemala Guernsey Guinea Bissau Guyana Haiti Hungary Indonesia Iraq Ireland Italy Jamaica Kyrgyzstan Macedonia Malawi Maritime Mauritius Mozambique Namibia Nepal Papua New Guinea Palestine Paraguay^ Philippines Poland Samoa San Marino Senegal Slovenia Solomon Islands Spain St. Lucia St Kitts & Nevis St. Vincent Sweden Syria Tahiti Trinidad Tunisia Turks & Caicos United Arab Emirates Vatican City Venezuela^† Zambia |
AeroMobile Afghanistan Albania Argentina^ Armenia Azerbaijan Belarus Belize^ Bhutan Cameroon Chile^ China Croatia Czech Republic Dominican Republic^ Egypt Estonia Ethiopia* French Guiana Guinea India Israel Ivory Coast Kazakhstan Kenya Kuwait Latvia Lithuania Madagascar Maldives Malta Mexico^ Mongolia Morocco Panama† Peru^ Portugal Qatar Reunion Islands Romania Russia Saudi Arabia Serbia & Montenegro Sri Lanka Tajikistan Tanzania Turkey Ukraine Uzbekistan Zimbabwe |
^ Requires a GSM 1900MHz compatible (tri-band)
handset
† Requires a GSM 850MHz compatible (quad-band) handset
‡ Requires a W-CDMA (3G) compatible handset
* SMS services not currently available here
§ Requires a 3G 850/1900 handset for 3G Roaming
Some handsets may not be supported by all networks
How do I get discounts on selected networks?
Optus currently offers special roaming rates for calls made and received on selected networks in some of our major destinations. Enjoy 20% off standard roaming rates (discount excludes flag fall), for your voice and video calls on the networks listed below.
| Zone | Select Network |
|---|---|
| 1 | CTM, Macau. |
| 2 | Maxis, Malaysia. SingTel, Singapore. Taiwan Mobile, Taiwan. |
| 3 | HKCSL, Hong Kong. SK Telecom, Korea (South). Orange, UK. T-Mobile, UK. |
| 4 | Telkomsel, Indonesia. Globe, Philippines. |
| 5 | AirTel Bharti, India. |
View Terms and Conditions
AutoRoam™ is not automatically connected with an Optus
Digital Mobile service. Customers need to arrange connection before they go
overseas. AutoRoam rates are subject to change without notice, due to
fluctuations in international currency exchange rates and changes to charges
imposed by the overseas network. AutoRoam activation is subject to acceptance
by Optus and can be terminated without notice. Optus makes no warranty
regarding the quality and availability of coverage or any services (e.g. SMS,
GPRS). Available to Optus Mobile Digital customers and participating Service
Providers. It may take several months for roaming charges to appear on your
bill.
Some networks may operate on a frequency that is not compatible with your
handset and you may therefore need to rent a handset. For countries where
AutoRoam is not available, a different mobile number can be used.
To be eligible for the special 20% discounted roaming call rates for selected
networks, you must be logged onto the respective network at the time of
making and receiving calls. This offer is not applicable to SMS messages sent
and GPRS data usage.