What is the My Optus app?
The new My Optus app helps you control your life by providing you 24/7 access to your Optus account. It's now faster, easier to use and doesn't need a login unless you're managing your bills. All your usage is available in 1 quick touch, and it's still FREE to use on the Optus Open Network within Australia.
*Download charges apply
Features
Chat to Optus
Users of iPhones and approved Android smartphones can chat with an Optus Customer Care representative using My Optus app mobile chat capability. Located under the Talk to Us tab you can ask questions about your Optus service and get the answers in the most convenient way yet.
Track your Usage
Check how much of your monthly credit you are using, by tracking each different call type. The app breaks down different charge types like a Call vs. Data usage and shows you how much you have left to use for the month.
View and Pay bills
Keep track of your bills and avoid late fees by viewing and paying bills on your phone. If you have any questions, just select "talk to us" and we'll put you through to our Billing team.
Activate or Deactivate your voicemail
Activate your personal voicemail as you need it 24/7. Your voicemail allows you to record an answering message so you won't miss that important call when you are busy or your phone is off.
Call Optus
Choose what type of enquiry you want to talk to us about and speak to a Customer Service Representative.
Change Call Settings
Always be in touch by diverting* your phone calls to another mobile or voicemail with four options.
- All Calls - All phone calls to your mobile number will divert.
- On Busy - When you are on a call, other calls will divert.
- On Answer - When you hang up a call while ringing, it will divert.
- Off/No coverage - When you are out of coverage or your phone is off, your call will divert.
*Diversion charges may apply according to your rate plan.
Change Missed Call Service
Turn your Missed Call service on or off to receive a text message when you miss a call.
Turn on International Roaming
Turn on your International Roaming before you go overseas. #
# Using your mobile phone overseas can be expensive as data and calls are charged differently to how they are at home. All roaming call and data charges are excluded from your plan's included value.
What is the My Optus app?
The new My Optus app helps you control your life by providing you 24/7 access to your Optus account. It's now faster, easier to use and doesn't need a login. All your usage is available in 1 quick touch, and it's still FREE to use on the Optus Open Network within Australia.
*Download charges apply
Features
Chat to Optus
Users of iPhones and approved Android smartphones can chat with an Optus Customer Care representative using My Optus app mobile chat capability. Located under the Talk to Us tab you can ask questions about your Optus service and get the answers in the most convenient way yet.
Check your call charges
Check how much credit you are using, by tracking each individual call. The app also breaks down different charge types like a Call and Data usage to show how much is left of each before you run out.
Recharge
Recharge your phone either by Credit card or with a voucher from your local store. Recharging with My Optus is simple and quick with convenience features such the ability to store your credit card details and recharge another mobile phone. That way you will never run low on credit!
Activate or Deactivate your voicemail
Activate your personal voicemail as you need it 24/7. Your voicemail allows you to record an answering message for friends and family trying to contact you while you are busy or your phone is off.
Call Optus
Choose what type of enquiry you want to talk to us about and speak to a Customer Service Representative.
Change Call Settings
Always be in touch by diverting * your phone calls to another mobile or voicemail with four options.
- All Calls - All phone calls to your mobile number will divert.
- On Busy - When you are on a call, other calls will divert.
- On Answer - When you hang up a call while ringing, it will divert.
- Off/No coverage - When you are out of coverage or your phone is off, your call will divert.
*Diversion charges may apply according to your rate plan.
Change Missed Call Service
Turn your Missed Call service on or off to receive a text message when you miss a call.
Turn on International Roaming
Turn on your International Roaming before you go overseas.
# Using your mobile phone overseas can be expensive as data and calls are charged differently to how they are at home. All roaming call and data charges are excluded from your plan's included value.